Service Guarantee & Refund Policy

WOW Beauty Salon – Service Guarantee & Refund Policy
Last updated: 06 May 2026

We provide services with reasonable care and skill as required by the Consumer Rights Act 2022.

Corrections
If you are not satisfied, contact us within 5 days (ideally 48 hours). We offer a free correction where reasonably possible after assessment.

Refunds
– Refunds are not normally given for completed services.
– Deposits are non-refundable for late cancellations or no-shows.
– If we fail to meet legal standards, you may be entitled to correction, price reduction or refund.

14-Day Cooling-Off
Applies to distance contracts (prepaid online services not yet started).

Aftercare
Following aftercare instructions is essential. Failure to do so may void the guarantee.

Complaints
Contact us first. If unresolved — you may contact the Competition and Consumer Protection Commission (CCPC).